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Precision Mapping Streets & Traveler v8.0/v8.1 Frequently Asked Questions and answers
 
(& Service Packs for v8.0 - Note, there is no Service Pack needed for v8.1 of the program)

Note that this version of the program was discontinued 5+ yrs ago.  The answers provided in this FAQ are the only support available at this point.  You may also want to visit the User Forums, and ask your question of other users of the program.

New Version 9 is Here!  Order your discounted Upgrade copy Today!

 

Installation Questions

Program appears to lock up after Serial Registration Code is entered.
I just installed version 8.0 and when I try to run it I get the error message: "Failed to load control 'MapPro' from MapPro 71.OCX. Your version may be outdated..."
Your alternate setup instructions tell me to select Start, Run but I can't find the "Run" option in Windows Vista (or WIn 7)

General Questions

Where are the various Precision Mapping User Created files located?
I am using the Program with UiView.  I have registered the program, as required, but every time I run it, I am asked to register again.
I am using Windows Vista and I can't find my configuration file, or other files I save from the program.  Where are they?
I upgraded to Version 8.1 and now my user Views are all corrupt, or when select View, User Views I get a run-time error.
Windows Vista & WIn 7 compatibility -  Version 8.0 (or version 8.1) runs through setup fine. When the program is run,  there is an error that there is a problem with Component ‘displays.ocx’ or one of it’s dependencies not being registered or missing (similar errors may be encountered with mscomm32.ocx and other Windows controls, as well).
I am running the program in Windows Vista (or WIn 7).  When I try to access Help (from the menu) I get a run-time error 70, and the program shuts down.  How can I fix that?
The software is not working with my GPS receiver (USB Device)
I get several errors when importing Excel files for routing [OptiRouter Only]
After I import my points, I still can't get the routes calculated [OptiRouter Only]
When I try to import a simple excel file (with one record), I get the error message, "No Current Record Number 3021", or some similar error, even though I can see and select the record data in the drop-down selections of the Import dialog [OptiRouter Only]
A number of highways appear to be disconnected, and road segments appear, to be missing in the area of LA county, CA.
When I attempt to run the program, I get the error message: Failed to load control 'MSComm" from mscomm32.ocx. Your version of mscomm32.ocx may be outdated. Make sure you are using the version of the control that was provided with your application.
The program will not let be specify more than 20 user views.  I thought the limit was 100
If I try to run the program with the data files on a drive different than the default, I can't see any of the local streets until I open the "Configurations, Data" dialog tab, every time I restart the program
I am trying to calculate a short route in the Chicago area, and I get the message unable to route. 
Is Precision Mapping 8.0 compatible with UiView.  I am having a hard time making it work. 
   
   

Answers

Where are the various Precision Mapping User Created files located?

This is asked very frequently, from tech support.  The location of the files depends on the operating system you are using.  During installation, if you use the default settings, all Precision Mapping Streets and Traveler files are installed in "C:\Program Files"., or if you are using a 64-bit version of the Windows Operating system, in "C:\Program Files (x86)"

When you run the program, certain files (like configuration files, etc.) need to be created and/or updated and the location of these files depends on the Operating System you are running.  Starting with Windows Vista, the OS doesn't allow on the fly access to the Program Files folder.  Instead, it creates VirtualStore for each user and each application and that's where the user created/modified files are located, by default.  (Images, Pushpins, Routes, Tracks folders, map.ini, mappro71.cfg and other files)

When using Windows XP: 

     C:\Program Files

When using Windows Vista or Windows 7 (32-bit): 

    C:\Users\UserName\AppData\Local\VirtualStore\Program Files\Precision Mapping Streets and Traveler 8.1

where UserName is the user name you use to log in Windows Vista or Windows 7.

Note that the AppData user Folder is hidden and you may need to adjust your Windows settings (from the control panel) to make it visible, before you can navigate to

\Local\VirtualStore\Program Files\Precision Mapping Streets and Traveler 8.1

I am using the Program with UiView.  I have registered the program, as required, but every time I run it, I am asked to register again

 

In order to run the Program with UiView, you are making use of a third-party component, PmapServer, that requires its own registration.  Registering Precision Mapping Streets and Traveler, does NOT automatically register PmapServer.

1. Run Precision Mapping by clicking on its own shortcut (not from UiView). If you do not get a prompt to register, then the program is already registered.

2. Run UiView.  When you are prompted to register, select the option to register over the Internet.  When the next registration dialog appears, take a look at the product code listed at the top of that dialog.  Does it start with "900", then that's the Registration for PmapServer, *not* Precision Mapping.   Follow the steps in the registration dialog, filling out all the information, as prompted, and you should get a new Serial Registration code for that component.

I am using Windows Vista and I can't find my configuration file, or other files I save from the program.  Where are they?

 

(This applies to both users of v8.1 and v8.1)

First, the location of where files are being stored from within the program, is controlled by the user.  When a File, Save dialog opens, the user can navigate to whatever drive folder they wish to save the file.

When looking for the "Program's Folder", for example when searching for the configuration file MAP.INI, in Vista the user needs to be aware of the following.

(a) If  the default settings are used when installing the program, then it is installed in the folder, C:\Program Files\Precision Mapping Streets and Traveler 8.1  (the version number would be 8.0 if you are running the earlier version of the program, or if you installed the v8.1 Data Update. So, the initial files are all placed in that folder.

(b) When a Vista user (other than Administrator) is running a program, it creates a virtual profile for that user and a folder in that profile for each program being executed.  That's where each user on the Vista system would find "their" personal configuration file, and that would be the default "Save To" folder, when saving files from within the program.

(c) These virtual folders are hidden by default, but the user can access them, if they want to, through Windows Explorer.  Please note that to do so, requires some simple modifications to your Windows System options.  Simple instructions are provided below, but this is a Vista feature, and you may want to read additional details in the Vista Help facilities.

  • Click Start

  • Click Control Panel  (Make sure Control Panel Home is selected on the left side)

  • Click Appearance and Personalization

  • Click Folder Options

  • Select the View tab

  • Under the Hidden Files and Folders section, make sure the Show Hidden Files and Folders option is selected

  • Click OK to close the dialog

  • Close the Control Panel dialog

Now, the virtual folder for the program can be found under,

C:\Users\UserName\AppData\Local\VirtualStore\Program Files\Precision Mapping Streets and Traveler 8.1

where UserName is your user name in Vista.

I upgraded to Version 8.1 and now my user Views are all corrupt, or when select View, User Views I get a run-time error.

 

The problem with User Views compatibility with earlier versions was corrected soon after the release of v8.0, and was included in a service pack release to that version.  However, users who may not have updated to the latest build of 8.0, may still have this problem when updating to v8.1.  The compatibility issue came about because of the enhanced capabilities of v8.0, to accommodate a world View, i.e., positive and negative Lon/Lat values.  Without too many technical details, your older user views can be corrected to conform to the newer v8.0/v8.1 format by editting your map configuration (MAP.INI) file.

User Views are saved in the MAP.INI file, in your program’s folder, near the bottom of a file, in a section named, [UserViews]. Here is the correct format of the UserView lines.

 

Each line in that section is a User view. It starts with the word UserView, followed by the equal sign, followed by four fields of coordinates (11 characters each), followed by the view name.  Here is the detailed description of each line, identified by column numbers.

 

Cols 1-9:           UserView=

Cols 11-21:       Decimal Longitude with three digits to the left of the decimal. Values less than 100 degrees are left-padded by “0”.  Values in the Western hemisphere(negative) are preceded with a minus sign.

Cols 22-32:        Decimal Latitude, with three digits to the left of the decimal.  Values are preceded by “0”.  Values in the Southern hemisphere negative) are left-padded with a minus sign.

Cols 33-43:        Decimal Longitude with three digits to the left of the decimal.  Values less than 100 degrees are left-padded by “0”.  Values in the Western hemisphere (negative) are preceded with a minus sign.

Cols 44-54:        Decimal Latitude, with three digits to the left of the decimal.  Values are preceded by “0”.  Values in the Southern hemisphere negative) are left-padded with a minus sign.

 Cols 55-…:       The name of the View

 

Sample UserView lines (with guide line), colorized for emphasis…

 

UserView=XXXXXXXXXXXYYYYYYYYYYYXXXXXXXXXXXYYYYYYYYYYYName_of_view               

UserView=-092.228322042.1749800-091.652389041.8298230My Own View of an Area

UserView=-180.000000-119.483972180.0000000119.4839720MY WORLD VIEW
Program Locks up after Serial Registration Code is entered.

 

Solution:   If you terminate the currently running copy and restart the program, it will work as intended from that point on.  When the program appears to have locked up...

  1. Start Windows Task Manager (by pressing Ctrl-Alt-Del at the same time)

  2. In the applications tab, locate and highlight "Precision Mapping Streets and Traveler 8", or in that Processes tab, locate and highlight 'PMSAT", or "PMSATO", if you are running Optirouter.

  3. Click "End Task", and confirm your action when you are asked to do so.

  4. Restart the program. You should not encounter this problem again.

I just installed version 8.0 and when I try to run it I get the error message: "Failed to load control 'MapPro' from MapPro 71.OCX. Your version may be outdated..."

 

The most likely case is that you did not uninstall previous versions of the program (most notably version 7.0) from your system prior to installing version 8.0.  Please note that the first screen of the v8.0 installation cautions the user to do that!  You may uninstall v8.0, uninstall v7.0 and then re-install v8.0 - in that order.  That should take care of it.

Your alternate setup instructions tell me to select Start, Run but I can't find the "Run" option in Windows Vista.

 

The Run option is there, but unfortunately, in Vista, it is hidden by default.  You can customize the Start Properties to make it appear as in Windows XP, or you can use the following shortcut to make the Run box appear any time you need it.

To make the Run box appear use the key combination:
       Winkey-R

Winkey is the special Windows key found in the lower left area on most keyboards. It has the Windows logo and sometimes the word "Start" on it.  So, while holding down the Winkey Press the R key to make the Run box appear.

Problem: Windows Vista compatibility -  Version 8.0 (or version 8.1) runs through setup fine. When the program is run,  there is an error that there is a problem with Component ‘displays.ocx’ or one of it’s dependencies not being registered or missing.  (Similar errors may be encountered with mscomm32.OCX or other Windows controls)

 

Solution: Because of the new implementation of increased security in Vista, the program needs to be run with the user logged on to the system as the Administrator (that is the account automatically created when Vista is installed), or by right-clicking on the programs icon and selecting the option to run it as the Administrator (if the user is logged on with a different user account). 

** Note that on many Vista installation, the Administrator account may be originally hidden, for Vista security purpose.  The link provided below contains information on how to access the Administrator account, if you are interested in doing so.

http://support.microsoft.com/kb/555910/en-us

Problem: I am running the program in Windows Vista.  When I try to access Help (from the menu) I get a run-time error 70, and the program shuts down.  How can I fix that?

 

Unfortunately, Vista has introduced a number of security *features* that play havoc with applications developed in earlier operating systems.  This appears to be a callback failure.  Although it appears that you will not be able to access the Help facility through the menus, because of this problem, you should be able to do so by simply pressing the {F1} function key.

Problem: The software is not working with your GPS receiver.

 

Possible Solution (1):

If you are attempting to use the software with a USB GPS receiver, you will need to get a USB to COM Port software driver from the GPS manufacturer.  This driver will capture the information coming in to the USB port and internally divert it to a COM port.  Most GPS unit manufacturers use *proprietary* COM emulations in their USB devices, anyway, and they have recently made software device drivers available for free (on their web sites) to allow *other* mapping applications to work with their hardware.  Find the manufacturer of your GPS, go to their web site and look for a USB serial emulator driver.

For example, here is the description from the Delorme web site: (http://www.delorme.com/support/gps/lt20001.asp)

 

"DeLorme Serial Emulation Driver for USB Earthmate® GPS and Earthmate® GPS LT-20 Receiver

This update installs the DeLorme Serial Emulation Driver so that the USB Earthmate GPS and Earthmate GPS LT-20 receiver can be recognized in DeLorme Mapping applications as well as other NMEA 0183 compliant mapping applications".

 

Possible Solution (2):

You need to make sure that the settings on your GPS receiver, and/or any USB/COM emulator drivers, are the same as the settings in Precision Maping Streets & Traveller (e.g. the COM port #, the Baud rate, etc.)

I get several errors when importing Excel files for routing [Applies to OptiRouter Only]

 

The most likely culprit is the specification of the various fields, during the import process.  The Excel files that is being imported should contain each of the Address, City, State, ZipCode information in individual columns.   If a single column (cell) contains, for example, the City, State, ZipCode information, simply separated by commas, the import process will not work as intended.

For example, if your excel data is arranged as shown below, the import process will fail

A

B

C

Name

Address

City, State, Zip

J. SomeName

100 Some Street

SomeCity, NM, 29123

     

 

If the excel data is organized this way, the import should be successful

A

B

C

D

E

Name

Address

City

State

ZipCode

J. SomeName

100 Some Street

SomeCity

NM

29123

         
After I import my points, I still can't get the routes calculated [Applies to OptiRouter Only]

 

The most common problem is that some of the imported points (addresses) have not geocoded properly and the Stop/Via point for the specific address has ended up with a Longitude and Latitude of 0,0, i.e., some point in the middle of the Atlantic.

This could be the result of improperly formatted data in the original data file, mistyped city, state names, etc. 

You can find out which stop points have the 0,0 coordinates, correct the error in the original data and re-import the file.  If you click on a stop point in the routing dialog and then momentarily rest the mouse pointer there, the coordinates of the highlighted point should be displayed.  Alternatively, if you have saved the points to a file, from the routing dialog, you can open and view that file with any text-editor program (it is a plain ASCII text file), and see which point coordinates are 0,0.

When I try to import a simple excel file (with one record), I get the error message, "No Current Record Number 3021", or some similar error, even though I can see and select the record data in the drop-down selections of the Import dialog [Applies to OptiRouter Only]

 

The first row of information in the spreadsheet is supposed to be the Field Name definitions, that's why they appear in the drop-downs.  Since there is only a single row of data in the worksheet, that row is treated as the field names, and then, when the program attempts to read the actual data (that it is expecting to find below that row), it does not find anything and issues the above error.

A number of highways appear to be disconnected, and road segments appear, to be missing in the area of LA county, CA

 

An error was discovered in the data file containing the street-level data for the state of California.  Downloading and installing Service Pack 1 will update the CA data file and will eliminate the "broken-road" problems some users were experiencing.

The program will not let be specify more than 20 user views.  I thought the limit was 100

 

This problem was discovered and corrected in later release of ver. 7.0, but somehow made it's way back into ver. 8.0. It corrected and included in Service Pack 1, that you can download and install from this web page.  The limit should actually be 200 user views, not 20 or 100.

If I try to run the program with the data files on a drive different than the default, I can't see any of the local streets until I open the "Configurations, Data" dialog tab, every time I restart the program

 

The program was attempting to determine if the data paths existed below inside the main folder of the program.  However, a flow in the design was bypassing the logic to then check any alternate locations for the data, until the user had accessed the Data Path configuration dialog.  The problem was corrected in Service Pack 1.

When I attempt to run the program, I get the error message: Failed to load control 'MSComm" from mscomm32.ocx. Your version of mscomm32.ocx may be outdated. Make sure you are using the version of the control that was provided with your application.

 

MSCOMM32.OCX is a Windows component used by many applications, and is installed when Windows is installed. The above error could result because the user installed the program without enough privileges that would allow registration of all components, or because of some sort of failure that resulted in some file(s) not being transferred to the HD correctly, or the because the version of MSCOMM32.OCX installed with Windows is outdated, or…

The instructions below should solve the most common problem situation, e.g., when the Windows version of MSCOMM32.OCX installed with Windows is outdated. (The user can quickly check to confirm this is the problem by checking the date and time stamp of the MSCOMM32.OCX file in the Precision Mapping Streets and Traveler 8.1 folder and the date and time of MSCOMM32.OCX present in the Windows System32 folder).

(1) First, check in the folder where the program was installed

- if you used the default settings that would be: c:\Program Files\Precision Mapping Streets and Traveler 8.1.

- If you installed an upgrade from v8.0, the folder may be: c:\Program Files\Precision Mapping Streets and Traveler 8.0

- If you installed into some other folder, please check in *that* folder

Confirm that the file MSCOMM32.OCX is present in the folder where the program was installed. If it's not, the installation did NOT complete successfully, and you may have to re-install the program from the CDs/DVD, before you continue. If the file is indeed there, then

(2) If you are running Windows XP

a. Make sure Precision Mapping is NOT running

b. Click on Start, select Run

c. We are presuming here that you installed the program using the default options, if not make sure you type the correct install folder below. In the Open field, type the following (including the RegSvr32 part and the double quotes)
Regsvr32 "C:\Program Files\Precision Mapping Streets and Traveler 8.1\mscomm32.ocx"

d. Click OK

e. After the Regsvr32 process runs, you should get a dialog telling you the control was registered successfully. If so, continue with step "f." If you get the error message

       The module "C:\Program Files\Precision Mapping Streets and Traveler 8.1\mscomm32.ocx" failed to load"

It's likely that the program was NOT installed in the default folder. Please, find the folder what the program was installed in and repeat the process (from step (2)a making sure you use the correct install folder instead of the default "Precision Mapping Streets and Traveler 8.1"

f. Click OK to close the dialog and run Precision Mapping as you normally do

(3) If you are running Windows Vista or Windows 7

a. Make sure Precision Mapping is NOT running

b. Hold down the Keyboard Windows Start key (usually in the lower left portion of the keyboard) and press R to open the command dialog

c. We are presuming here that you installed the program using the default options, if not make sure you type the correct install folder below. In the Open field, type the following (including the RegSvr32 part and the double quotes)
Regsvr32 "C:\Program Files\Precision Mapping Streets and Traveler 8.1\mscomm32.ocx"

d. Click OK

e. After the Regsvr32 process runs, you should get a dialog telling you the control was registered successfully. If so, continue with step "f." If you get the error message

         The module "C:\Program Files\Precision Mapping Streets and Traveler 8.1\mscomm32.ocx" failed to load"

It's likely that the program was NOT installed in the default folder. Please, find the folder what the program was installed in and repeat the process from step (3)a making sure you use the correct install folder instead of the default "Precision Mapping Streets and Traveler 8.1"

f. Click OK to close the dialog and run Precision Mapping as you normally do

I am trying to calculate a short route in the Chicago area, and I get the message unable to route. 

 

A problem was discovered in the treatment on "one-way" street segments during the routing calculations, which would result in a broken road network in Chicago and other major cities containing multiple one-way streets.  The problem was addressed in Service Pack 1.

Is Precision Mapping 8.0 compatible with UiView?  I am having a hard time making it work.

 

UnderTow Software has nothing to do with the development, distribution and/or support, and has no relation with UiView, other than we know it works with Precision Mapping.  As far as we know, Version 8.0 *does* work with UiView.  For more detailed information you may visit one of the UiView support web sites, e.g.

 

Note: Please, do not call UnderTow Software with questions of how to make UiView run, or why you can't see maps when running UiView, etc.  UnderTow software is not familiar with UiView and cannot provide any support for it.

PMSAT80, Service Pack 1  - Click here to download
You do NOT need this if you already have v8.1 installed, there is NO v8.1 Service Pack

(Please Read the following to Determine if this Service Pack is for you)

A. If you have a copy of version 8.0 with OptiRouter, please, email us at: support@undertowsoftware.com for instructions on getting Service Pack 1.  Downloading this service pack would NOT update your product.

B. If you have v8.1 you do NOT need this Service Pack. If you have Precision Mapping Streets and Traveler v8.0, then...

First, check your current installation (Help, About PMSAT80). If the version number displayed is 8.0.80 or earlier, then you need to download and install this Service Pack 1, as outlined below.

  1. Click here to download the Service Pack file

  2. If your web browser program asks you to Run or Save the file, select Save

  3. Make sure to note where you are saving the file, so you can find it after the download is complete. 

  4. Once the download is finished...

    • Make sure Precision Mapping Streets and Traveler is NOT running

    • Locate the file you just downloaded, double-click on it to run the installation of the service pack, and follow the directions displayed on the screen.

Note 1: Make sure that you install this service pack in the same folder as the original MSAT80  product, that you installed from the CD-ROM disks. 

Note 2: This is only a Service Pack and not the full program. It requires that you have the original Precision Mapping Streets and Traveler v8.0 product already installed on your system.